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Transform how you handle customer communication
CommsCoach is revolutionising the way organisations manage their customer communications analysis, processes and agent upskilling.

Get complete visibility: Automatically evaluate every single conversation.
Extract deep insights: Uncover a treasure trove of insight hiding deep in your conversations with customers.
Improve team efficiency: Pinpoint exactly what is slowing your team down and take action.
Eliminate manual processes: Automate time-consuming tasks based on the content and context of conversations.
Develop superstar agents: Train up your agents in a safe, simulated setting where they can practice real conversations with AI customers.
Plug in and go
Connect your communications tools easily with CommsCoach and start using GenAI to have better-quality conversations.
Automate Kit
Summarise and categorise conversations and trigger automated actions
ComplaintsAI
AI-powered complaints handling and responses
Wave goodbye to
Guesswork
Random sampling
Avoidable mistakes
Say hello to
Informed decision making
Total coverage
Operational efficiency
Trusted by leading financial services organisations
The UK's top financial services organisations use CommsCoach for their communications QA
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Better conversations. Better results.
No more sampling
Get full control over 100% of your customer conversations
Reduce compliance risk
Take action in-real time to resolve issues as they arise
Improve productivity
Provide rapid, actionable feedback to agents to help them improve future conversations
Better customer outcomes
Improve customer satisfaction resulting in higher revenue and lower cost
“Auto-QA’ing 100% of our customer conversations and instantly knowing if they meet our high-standard has resulted in huge increase in customer satisfaction and compliance.”
Finio Loans
