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Supercharge your agents' performance with live prompting.

Listen in to customer conversations, evaluate them in real-time, and notify agents of issues as they arise so they can remediate them immediately.

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Listen in to live conversations with AI

CommsCoach Copilot plugs into the tools your agents use to communicate with customers, including phone calls, web chats, emails and virtual meetings.

Give agents real-time feedback and prompts

CommsCoach Copilot uses best-in-class AI technology to transcribe conversations in real time and runs them through our evaluation engine. 


The conversation transcript is continuously analysed against a set of pre-trained rules to determine if intervention is required.


Prompts are immediately sent back to the agent (either on-screen or via Teams or Slack) so they can change the outcome of the call in real time.

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Start having better conversations

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