Transform how you handle customer communication
CommsCoach is revolutionising the way organisations manage their customer communications analysis, processes and agent upskilling.
Get complete visibility: Automatically evaluate every single conversation.
Extract deep insights: Uncover a treasure trove of insight hiding deep in your conversations with customers.
Improve team efficiency: Pinpoint exactly what is slowing your team down and take action.
Eliminate manual processes: Automate time-consuming tasks based on the content and context of conversations.
Develop superstar agents: Train up your agents in a safe, simulated setting where they can practice real conversations with AI customers.
Plug in and go
Connect your communications tools easily with CommsCoach and start using GenAI to have better-quality conversations.
Summarise and categorise conversations and trigger automated actions
AI-powered complaints handling and responses
Wave goodbye to
Say hello to
Informed decision making
“Auto-QA’ing 100% of our customer conversations and instantly knowing if they meet our high-standard has resulted in huge increase in customer satisfaction and compliance.”